Refund policy

ALL PURCHASES ARE FINAL SALE. Due to the nature of our products, returns are not offered.

At Aura de Franchon, we take pride in the quality of our handmade products. Variations in color and texture are to be expected and do not affect the integrity of our products.

If you believe you have received a defective or damaged product, please contact Aura de Franchon at contact@auradefranchon.com

Please provide clear images of all defective or damaged products and your order number/receipt. Customer must provide proof of purchase from Aura de Franchon.

Although we do not offer returns, we are committed to ensuring your satisfaction and will work with you to resolve any issues.

Please note that changes in temperature and light may cause discoloration over time.

Thank you for your understanding. If you have any questions or concerns, please do not hesitate to contact us.