Aura de Franchon is a Los Angeles based company. Our ingredients are also purchased from local small businesses.

We make our candles in small batches and let cure (process where the fragrance oil and wax bond for maximum strength) for two weeks before we add it to our site’s inventory. Each candle is uniquely made with love and attention to detail.

Aura de Franchon candles are made of a Soy+Coconut wax blend for for a clean burn. A cleaner burn means less particle pollution in your home. Unlike massed produced factory candles, our products are hand poured and free of harmful chemicals like phthalate and formaldehyde.

Wax Melts: All of our wax melts are mad with a soy blend wax.

We use eco friendly cotton wicks made for a consistent flame. Our fragrance oils are sourced locally. We do not use dyes, preservatives or wax additives and our candles are free of lead and zinc.

- Prior to burning your candle, trim the wick at least ¼ inch.

- Place the candle on a stable, heat-resistant surface.

- Never leave a burning candle unattended or lit while sleeping.

- Blow out flame to extinguish.

- Keep lid on candle when not in use to keep scent.

- Burn for at least for the first burn 3-4 hours to avoid tunneling. After that, burn up to 1 hour each burn to maintain candles.

Typically we ship within 3-5 business days. You will receive an email confirmation with tracking when your order has been shipped. Please be on the lookout for that.

For Pre-Launch orders please allow 2-3 weeks for shipment. These candles are being made to order and will ship as soon as they are done the curing process.

This is dependent on the type of shipping you choose. Typically orders arrive in 3-5 business days (excluding holidays and weekends). However, please allow room for shipping delays.

Aura de Franchon is not responsible for the package once it has been given to the shipping company. If you have any issues with shipping please contact us at contact@auradefranchon.com

Please be sure to double check your shipping address as Aura de Franchon is not responsible for packages delivered to an incorrect, closed or undeliverable address.

If you notice your address is incorrect prior to receiving a shipping confirmation please email us and we will try our best to change the address for you.

If your package cannot be delivered due to an incorrect/undeliverable address or business closure and is "returned to sender", then we are happy to re-ship your package back to a different address. However, you will then be asked to cover shipping costs for reshipment. Aura de Franchon is not responsible for any shipping charges or fees.

Due to the nature of these products we do not allow returns. We understand that things happen in transit and if you receive a defective or damaged item we can replace it. You must submit proof of damage or defect within 5 days after delivery. Proof can be sent to contact@auradefranchon.com

Thank you for understanding!

Due to the nature of these products we do not allow returns or exchanges. However, if you have received a defective or damaged item please contact us at contact@auradefranchon.com

Proof of damage must be submitted within 5 business days of delivery via email. We require a photo proof and proof of purchase (receipt).

Due to the nature of our products we do not offer returns or refunds.

DAMAGED PRODUCT

We want you to be happy with your purchase, therefore, we package each candle/product with care. If your candle happens to arrive broken please email contact@auradefranchon.com with a picture of your damaged candle within two (5) days of receiving. Should your package arrive damaged, a claim will need to be filed with the shipping carrier as we are not responsible for any damages that occur in transit.

LOST PRODUCT

Any lost packages will need to be filed with the shipping carrier as we have no control over what happens during shipments. Please be aware that Aura de Franchon is not responsible for delayed transit times and damaged products once your order leaves us. Once packages are given to the mail carrier, we have no control over transit times and what happens during transit. Should your package become delayed, lost or arrive damaged, a claim will need to be filed with the shipping carrier. Please contact us if you need assistance with filing a claim at contact@auradefranchon.com